Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Bank of America will provide card replacements until January 27, 2022. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. One of the other times I called was because my card got locked due to suspected fraud. Web access to your Card account and personal transaction history. ATMs usually dispense money in increments of $20. A Way2Go Card provides an easy, convenient and secure way to receive your Unemployment Insurance benefit payments. ATM balance inquiries, funds transfer for 14 consecutive months.The inactivity fee will not be charged after the Card account balance reaches zero ($0.00) or after the Card account begins to have activity. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. Once the first child support collection is received, it will be posted to your debit card overnight. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. Translation services are also available for other languages. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. ALL RIGHTS RESERVED. Cons I haven't found any, yet. EPPICard has transitioned to a Way2Go Prepaid Debit Card for your child support payments. Where can I find fee information for my new card? is all very user friendly and easy to find these options. It is important to keep track of your balance. this same card will be used. There is no charge for using the official Go Program Way2Go Card mobile app, but message and data rates may apply. $0.50 after the 3rd request (each call, each calendar month). TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). The last payments by paper check were mailed November 1, 2012. Can I transfer money from my Way2Go card to my bank account? The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. The industry change is due to the hold that occurs when a consumer uses a debit card to purchase fuel and pays at the pump. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. What is a PIN? Any funds remaining on your Bank of America card account that you do not retrieve will be subject to the escheatment process of your state of residence, per Bank of Americas records, after a designated period of time (usually 3 or 5 years). The contact information for Bank of America is on the back of your card. How do I access the Way2Go Card Services Online? If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. Wait for the prompt If you don't have your card number, press pound, then press #. There is no charge for this service. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. For more information, see the developers privacy policy. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. Where can I find fee information for my new card? We'll use it to pay you the next time you draw unemployment benefits. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. You can also get cash withdrawals from your card. Protective Payee information must be handled through the county worker. Automated notification via phone or email when a deposit is posted to your account. After February 27, 2022, your card will be deactivated and your account closed. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. Hearing-impaired customers call TTY: 1(866) 656-5913. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. The app is outdated. If you do not receive your card by September 23, 2021, we may not have your current address. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Yes. funds, etc . If you do use a cell phone, do not enable the speakerphone feature. Funds Transfer. You can also use the same card if you reapply, and the case is approved. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. $0.50 after the fifth call (each call, each calendar month). Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. * How do I receive my debit card (ePayment/Way2Go Card)? Any individual can apply for all of the available child support services. Expedited card delivery is 3 to 5 calendar days. Call 1-877-253-3686 to activate the card and create a PIN. Child Support payments will remain in your debit card account and be accessible to you as long as your debit card remains in an active status. If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. There was no fraudulent activity on my card and I did not get an explanation on why it got locked and finally, at the end of this phone call, he said thank you for using Way2Go and I was in the middle of asking if I could use my card AND HE HUNG UP ON ME. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. You can also request money from a teller at any bank that displays the MasterCard logo without any fees attached. Forgot User ID? After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. Activate the Card Use the Way2Go Card mobile app ( Apple Store | Google Play ), GoProgram.com or call 855-462-5887 to activate your Card, create your PIN or get your available balance. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. Only contact Way2Go Card to report a lost or stolen card or if you need assistance in resetting your debit card PIN. Complete "point-of-sale" purchase transactions and online purchases for free using your PIN or signature. The TANF benefits stay in your debit card account until you use them. You can cancel if you wish to avoid the fee or press enter and pay the fee. The process for requesting a reasonable modification can be found at Equal Opportunity and Reasonable Modification. Forgot User ID? There is no charge for this service. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Does the new card have any fees I should be aware of? Holy shit that actually worked. How long can I use my old Bank of America card? If you have an active Way2Go card, you may visit. Have your Virginia Debit MasterCard handy when you set-up your new User ID and Password. YouWILL NOTbe charged the surcharge amount as long as you're using a surcharge-free ATM. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Your account balance must be at least $5.00 before a replacement card will be issued. They mumble and they always sound like theyre muffled and underwater. You will get your card 5-10 business days after you get the first letter. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. When prompted, choose Lost or Stolen from the automated menu. How does the debit card (ePayment/Way2Go Card) work? . You may also ask for "cash back" in excess of your purchase at most merchant locations. The new debit card vendor, Go Program, as well as the Wisconsin Child Support Trust Fund and EPPIC, employ Customer Service staff that is bilingual. Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. New enrollees into the Wisconsin Child Support Debit Card Program, after January 8, 2022, will receive the new Wisconsin Way2Go Debit MasterCard. This is a change for all debit card users. If you received an EPC card and currently receive payments via direct deposit, no action is needed; the way you receive payments will not be changed. 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