Camp Lejeune residents now have the opportunity to claim compensation for harm suffered from contaminated water. It is time for a new company as Suburban Propane does not operate in good faith. 10.0 miles away from Suburban Propane. Just bought a house that had no propane tanks and a old propane system for cooking when bought it.. If they do, the liability should be theirs not mine. Not getting deliveries. You all are great. I just remembered I would be charged for these new ones. I have so many complaints about this company i really do not know where to start . Years serving our customers and their communities. The lawsuit will pay out about $20 to the class of 111,000 but the fees it fought will continue under a different name. Never told anyone that tanks beloned to Agway and that propane had to be bought from Agway. Again, please accept my compliments for your outstanding employees and their dedication to their jobs. Whereas, if you were to purchased a larger quantity it would cost less. they emailed the wrong email account for contract. Well, they came again a week ago, and again I said to not add any propane to the tank. June 3, 2010, 10:37 pm. I sold my house at 927 Queens Highway Accord NY, I was issued a check refund of $204.72. If anyone has any advise what I should do please let me know.. } Alleged Excessive and Undisclosed Propane Gas Prices. We have to pay to have tank dug up in order to get rid of Suburban. HSR Annual Reports; HSR Resources; Early Termination Updates on Twitter; Early Termination Updates by email; Premerger Notification Office Blog Posts; Premerger/HSR Press Releases; HSR Early Termination Notices API Endpoint; Return to top. I WILL NOT be paying $183 for NOTHING!! Thank you so much! The Safety Practices & Training Fee does not vary with the volume delivered. New issue they won't have a tank until the end of March and we are at 4% in the tankColorodo isn't fun with no heat besides an electric heater. About BigClassAction.com The purchase of your own tank will be whats referred to as a sunk cost (no pun intended), but youll more than make that money back (and quickly) by getting the reduced rates. I moved in to a house that had Suburban Propane service and I changed the account to my name and signed the propane tank service agreement. The win of the class action lawsuit of Rosalie Hamilton, et al v. Suburban Propane Gas Corp. seems like a Pyrrhic victory to Dick Akin. Customer satisfaction since 1928. To my surprise I received a bill for 284.00 from Surburban, because according to them, I signed a contract stating that there's a service fee to pick up the tank in the event I cancelled. var product = ''; 2:10-cv-02548-JLL -CCC) alleging that Suburban Propane unfairly charged its customers excessive prices for propane without disclosing its price per gallon in advance of delivery and unlawfully charged its customers certain fees (tank pick up fees, pump out fees, restocking fees, delivery fees, regulatory fees, transportation fuel surcharges, and other fees) that were not adequately disclosed, according to a class action lawsuit news report. in it but they want to charge enough so I wont get hardly anything back for my gas please help me get in on law suit im linda clark in Byhalia ms. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Rosenthal Fair Debt Collections Practices Act. Please complete this form to request a review of your complaint by an attorney. the total bill was $1,187.43 counting taxes and other charges. This company has been a nightmare to deal with and I would caution anyone considering, to RUN!!!! var localProductDropdown = getCookie("localProductDropdown"); I don't live in a town. Suburban Propane must be stopped from victimizing consumers! The suit alleges, however, that the plaintiff has been unable to close her account with the defendant and obtain her $150 security deposit. I have 2 tanks. Date Job Title State City Job ID Job Category Position Type; 02/24/2023: Customer Service Representative: TN: Nashville: 10449: Customer Service: Regular Full-Time And it is always a pleasure to talk with them. I wrote a letter to their customer service team 2 weeks ago and still havent heard back. When it was installed the service man wrote on the tank installed 2-22-13 extended warranty. Then I told them sorry charlie, I am not paying for what I did not order so they came and took the tank. Accounting says in contract there is a charge for removal but they just make it upHorrible company and should fined heavily for abuse. A Restocking Fee covers the labor cost required to disconnect and pump out any remaining propane from a Suburban Propane owned tank. I use the propane for cooking. on May 19, 2010. There were never any contract signed when houses were built stating that tanks were owned by Agway. jQuery('.description-form p.form-list select#product').focus(function(){ Updated my ac/heating sytems 19 years ago so now only hot water. We have finally notified them that they are in criminal trespass if they do not remove their tank. I informed the representative that I would pay for the 2.1 gallons of LPG that were replaced in the tank; however, I would not pay for something I had not received or used, at which point I was threatened with having my propane tank turned-off, thereby making the gas inaccessible to me. Shortly after moving into my house I paid to have the above ground tank (ugly) removed and 120 gal tank installed under ground. The plaintiff claimed that a connection between the Weber grill and a propane cylinder failed. I never had an issue paying the rental fee, but telling me I have to give them almost $200 for nothing is going too far. Last January I paid $6.93 per gallon, that's to much. I then asked her to defer my delivery for next month due to the fact I have already been filled 3 times, and did not feel like being refilled for one month, that only benefits them. }); Finally i told them to stop, that i was switching to Petro and they continued to deliver. The company is a big joke. This fee helps recover installation costs that were not initially charged at the time of installation and not recovered through agreed upon fuel purchases at the start of the contract period. This fee is for reconnecting the customers gas service following a tank lock-off. Upon researching the Suburban Propane Company, I found a multitude of complaints, including price-gouging, inexplicable and unannounced rental fees, and exorbitant removal charges (or more appropriately, punishment fees) for customers who terminate service. May 19 2010 - by Lucy Campbell. Erin works primarily on ClassAction.orgs newswire, reporting on cases as they happen. Get class action lawsuit news sent to your inbox sign up for ClassAction.orgs newsletterhere. Hence, we terminated the account, with the understanding that we would be reimbursed for what was left in the tank. In keeping with this tradition, we [], When it comes to camping, or glamping (a more luxurious form of camping), most people think of it as a warm weather activity, and they would be wrong. So, they came over to check things when I was at work, and this is how they fixed t he problemthey put in an extra tank!!!! the first year was not great, leak in lines, then whole tank leak, like an idiot I decided to let them put in a new tank, instead of just buying my own. Sure no King of Hill pride in propane here, thats for sure. if (jQuery(".description-form select#product").length > 0) { I went from 1.89 per gal to now almost 4.00 per gal. If the tank ever needs repair or replacement, we do that with no additional charge to the customer. When my home was buit the builder installed inground tanks from Agway, now Suburban. If you own your own tank is the gallon rate lower? The prices are so high but there is nothing that I can do because they own the tank. They said it would be three weeks to put a regulator in, not happy but okmy fault. Nevertheless, the case says, Suburban Propane doubled down on its unlawful billing practices in May 2021 by issuing the plaintiff a billing statement in the amount of $7,186.25 based on her purported consumption of 37,203 cubic feet of propane gas over a two-month period. Please download the PDF to view it: Download PDF. Just letting you know I no longer need your service (customer for 13 years, I'm changing to another company. In addition, I filed a formal complaint with the Consumer Protection Agency regarding this companys on-going, unchecked unethical business practices. So ugly of an end. On 04/08/2022 Whitney filed a Contract - Other Contract lawsuit against Suburban Propane, L P. This case was filed in U.S. District Courts, California Eastern District Court. Upon calling to inquire about this fee, I was informed that because I did not use enough gas (amount undisclosed, of course), I would be charged this fee, which I had never received in prior years. Enter email to receive notifications of new posts. Lies. Suburban Propane is pocketing $1.95 per gallon what a bunch of theives. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Desired outcome: One for the pool and one for my house. Our energy prices are very modest compared to most. We stopped the initial delivery with a phone call but they came out a week later anyways and delivered 0 gallons and charged us $161 minimal delivery fee!!!! jQuery(this).addClass('active'); I called them about new tanks, due to the fact my tanks are eighteen years old, of course the manager was eager about that, saying they would take my tanks weigh them, and give me a free leak test. Wawa Class Action Settlement of Wawa Data Breach Class Action Lawsuit. I'd recommend Suburban Propane enthusiastically to anyone and everyone." Jas-Amy Van. I guess they learned NOTHING from the class action suit of 2010!! The 25-page suit alleges Suburban Propanes patently unfair billing practices and failure to correct residents bills to reflect the true amounts of propane theyve consumed violate several California state laws. Thanks. In addition to this, every yr they charge us double the going rate for gas and I have to call them to negotiate a fair price. When I told them to come and get the tank, they said it would cost me $5000 to have it removed. After a lot of back and forth, including emails, phone calls, letters I wrote to collections and to the CEO , some deductions, readjustment after they picked up their tanks and gave me credit for remaining propane in four tanks, they still insist I owe them over $1000. Last summer I received a surprise delivery four months after signing their contract and bill for approximately $120 for 5-6 gallons of propane (I only use it for cooking). That I was erroneously charged. These increases have greatly impacted our transportation costs when making fuel deliveries. I dont know what to do. Peloton Sales Tax Class Action Lawsuit Complaint Filed In New York. Clearly, propane costs have not currently reached more than $75 per gallon, so I immediately called the inquiry number on the ticket to request explanation, specifically the Minimum Bill comment that was, prior to 9/15, completely unfamiliar to me during my years as a Suburban customer. not to use this company! Suburban Propane is a nationwide marketer and distributor of a diverse array of energy-related products, specializing in propane, fuel oil and refined fuels, as well as marketing natural gas and electricity in deregulated markets. It would give him a jump on the next day deliveries. Dennis H. Share your photos and videos with others to prove the truth of your words. Skip to content 1-800-776-7263 We're here 24/7/365 Monday am i called them to tell that i still hadn't received contract. Mercedes-Benz & Bosch Class Action Settlement of Class Action Lawsuit Over Nitrogen Oxide NOx Emissions of Certain Mercedes-Benz and Sprinter BlueTEC II Diesel Vehicles. 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