They would fly to Italy and take an 8-day Viking River Cruise called Italian Sojourn, which would travel around Italys boot from Civitavecchia to Venice. Hertz billed her for eight extra days on her car. Viking should not sell a product that it cannot convey. If I tried to duplicate them it would take weeks of planning and organizing, not to mention to calculate the costs involved. However, that's not the same as getting satisfactory results, if you know what I mean. Great advertisement but horrendous customer relations. For example, Carnival states, "If you would like . The card was not charged. On that note, anyone considering Viking can actually work around this issue the same way: buy the cancel-at-your-whimp insurance. CARRIERS RIGHTS. It flows from north to south, through the Irrawaddy Delta, emptying into the Andaman Sea. Had she done so, Fosse could have avoided this mess. Contact your Sales Agent or our Customer Service department online, via email, or by phone at 1-800-427-8473 and ask about potential opportunities for flexible cancellation policies, rebooking opportunities and other options. Cool Cruiser, if you are still considering Viking don't! Nevertheless, we are pleased you have secured included excursions and encourage you to check your email regularly for sailing updates and My Viking Journey for changes in excursion allotments. 909. 19952023, The Independent Traveler, Inc. How do I get a refund from Viking River Cruise? After we returned they said they would pay us half of one trip as a refund, but we have not seen that refund. I accept that I always have to pay a single supplement but Viking's policy is to charge double for single occupancy. 59 or less. Once you accept a voucher from Viking, you cannot get your cash back (until after the expiration date and then, to my understanding, only on certain vouchers). Exceptions to this payment policy apply for cruise tours more than 35 days, including Viking's World & Grand Cruises which require a 20% deposit of the Full Fare at time of booking the cruise tour. Then what? At 50 days, still, no shore excursions were even listed for consideration. I would not recommend Viking River Cruises to anyone. This guarantee is combinable with all other Viking offers available. We were told to "give it another day". You can find these in the 'Good to know' section. We went on the Western Meditteranean Cruise and planned to extend our stay in Venice two days. Viking's large fleet of over 70 ships and counting sail to a large variety of itineraries in Europe, Russia, Egypt, China and more. Offer Expires June 30, 2022. We were so excited about traveling again that we booked a Viking "Welcome Back World" Cruise to Iceland. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Onboard you'll be treated to an all-inclusive . Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Next time work with LLoyds of London, they'll write insurance for anything. Water levels may be considered an act of God. CC Help Jenn 60% of Full Fare. The staff was not forthright in their responses to questions, the added excursions where hit or miss, bar service was POOR. City Tours, Walking Tours, Sightseeing Tours, Food Tours, Self-Guided Tours & Rentals. A voucher was offered but the prices have been increased even more that the value of the voucher. Sears couldnt deliver my appliances. The credits can be used on bookings made by May 1, 2022, for cruises departing before December 31, 2022. How can they do that to passengers. Viking River. Started June 21, 2021, By Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. We were shuttled around on a bus from one ship to another. Ive waited a year for my river cruise refund. I will certainly take your advice and write the State of California. Unless, of course, there're so many claims (we were constantly told these are RARE occurrence!!! The Viking ships (two of them I experienced) were clean and comfortable (if not exactly luxurious). Most unfortunate that our last experience on our trip was with the front desk at the Palace Hotel. Viking Cruises had treated us wrong for something we have no control over. Plus, we have insightful letters, insider tips, and more. Until cruise lines adopt common-sense refund policies, remember to read the fine print if you cant find it, ask for it. The cruise was cancelled!!!!!! Check out our directory. Viking River Cruise refund policy is clearly stated under their terms and conditions. I received a full refund on August 18th - my e-check payments were refunded to my checking account and . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We appreciate the opportunity to respond, and hope to hear from you soon. The whole contract is at http://www.vikingrivercruises.com/pdfs/2011%20PAX%20Ticket%20Contract_EU.RU.UK.pdf. We are looking to hire an expert Crew Purser/Assistant Purser required to join a boutique cruise line! Our trip last May was extraordinary. But Keyles wasnt ready to accept such an offer. Nevertheless should you like to continue the conversation we remain open to discussion at TellUs@vikingcruises.com. Refunds are made based on the cancellation conditions. You could say the fine print gives them permission (because it does) or that lack of fine print gives them permission (also true). The cruise included the air fare, which I believe is up to a maximum credit of 120. .. this is not an Act of God. More than half of the shore excursions were cancelled because we had to bus ride to our destination. Viking cruise voucher problem: Dont forget to read the fine print! If you do not get cash compensation (from the travel insurance), Viking agrees to revisit your case and work out a settlement involving some amount of cash compensation rather than travel vouchers, he wrote. If we had waited even one more day, we would have only been entitled to 50% cash and 50% travel vouchers, Keyles said. Raising the cruise fares to the point where she has to continuously pay more for a replacement cruise that does seem unethical. How do you know a company will use travel math? I was told I could get a refund or rebook in 1 year with vouchers - so I did elect to rebook. And certainly not in the next 24 months especially on a ship of any kind, Keyles said. Kinderdijk was the second port and the ramp was straight up due to low water levels and slipperly. 85% of Full Fare. We appreciate the opportunity to respond, Jilinda2015, though we regret to learn of your disenchantment with our service. Family members had all paid. I was really torn. Thank you. Front Desk gentleman needs a bit of coaching on customer relations!We were traveling with two other groups. Sorry. As we watched the COVID pandemic expand and followed the news about the cruise ship outbreaks, we knew we would not be going on our upcoming trip, Claire Keyles said. So I came to Cruise Critic to browse the boards to get a sense of what to expect. Tripadvisor performs checks on reviews. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. If you don't want to spend the time of planning, you can duplicate that by taking a bus tour that covers the similar itinerary. By You will be able to leave a comment after signing in, By It's not a big deal and we always make the best out of the bad river. Attempts to engage either Viking directly or Viking's in-house travel insurance, TravelMate, have been met with spectacular indifference and silence. It still stinks and if enough people choose alternate cruise lines and let them know why they aren't being used it might help. Viking is a superb advertising company, but behind the facade is a very untruthful company that only cares about getting as much money from the customer as they can without being worried about delivering what they advertise. Reservation changes under the Risk-Free Guarantee will be reimbursed in the form of a Risk-Free Guarantee Future Cruise Voucher in the amount of 100% of all monies paid to Viking. Ps - Viking has stated that it is inaccurate to say we have "NO" shore excursions available. Its been a month and they have not called. Why is it taking so long to get a cruise refund? Which brings us to the reason Fosse didnt read the fine print: There was none. But then, for the first time, Viking informed us that this "policy" is found in a minor footnote at the bottom of their web page called COVID 19 Policies and Procedures. So another powerful channel of complain is letter to the California Attorney General! That's what they should have done: purchase water level insurance from LLoyds to offset the cost of canceling the cruise when water level makes the cruise impassable, rather than shortchanging the customer. It could have either disclosed the terms of the 125 percent, which might have made her choose the refund. Customer satisfaction does not exist for them; only money talks.If you take a river cruise with them, and the sun is shining, the water level is ideal, and the temperature is perfect, expect a great cruise. They charged us 846.00 each to get a plane ticket. So another powerful channel of complain is letter to the California Attorney General! Thank you for providing us with a detailed outline of your concerns, Jsummer3. Covid hit and we were unable to go in May 2021. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. 0144983-8, PB 166, AX-22101 Mariehamn, land, Finland. 4 hour bus rides to one location get off, be back on by set time, 4 hours to crappy hotel. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. The final balance is due based on offer at Mandatory vaccine cards to cruise are required. I can't believe this is legal! Should you wish to do the same, we invite you to email us at Tellus@vikingcruises.com with your booking information. Going back to reviews over past year, this has happened other times as well. Not to defend Viking by any means but Uniworld did this to a friend. Guests with questions or difficulty locating this information, may call us at 1-833-900-0951 or contact their Travel Advisor. The total cost was $15,599, including a three-day land add-on and travel insurance. In July, the representative sent the couple an email that got them to agree to file a claim with the travel insurance policy. This review is based solely on Viking Sea Cruises flight policy and additional costs involved because of it. We paid $1325. The next day, they got a phone call. (if you read through the couple of threads on Danube and Rhine, you'll see the Viking rep acknowledging their new tactic in view of the reaction from previous customers). at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Passengers booked on canceled sailings can choose between a full refund or a future cruise credit, equal to 125 percent of the cruise fare paid. In late June, Keyles got a call from a Viking representative who said he would be reviewing the case. Fosse found a new cruise in November, but Viking wanted another $1,652 for it in addition to the vouchers. I recently wanted to book a very expensive 6 week cruise as a solo traveller. Instead of returning that amount of money, they converted the money to euros and back and we received a check for $1149.61 which is over $170 less than we paid. Posted August 21, 2020. What was her trick, other than contacting the right person? Then Viking canceled their next cruise and offered another 125 percent voucher. CC Help Jenn We had such a pleasant experience with Viking in spite of the inconvenience, and with great expectations we immediately booked the Ocean/River Cruise for 2019. They replied ' Nope. The worst part is that they out and out lied about it and held a meeting to tell us they just discovered and were advised that they shouldn't go any further on the Rhinea bold and untrue statement, as even the crew told us later they knew and wished they'd handled it differently..same thing to the folks on the return trip. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Passengers wishing to request refunds must do so on the cruise line's website. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Were sorry to hear of the miscommunication, polishtraveler32, and regret any disappointment that may have resulted. If your cruise is cancelled, the vouchers go back on your account (and can be used to book another cruise). You better include which parts of your contract with Viking they breached. This has changed our plans in every respect, including a Viking cruise.At this point the full negative view of Viking Cruises begins to appear. Change your cruise date up to 14 days prior to departure All change fees are waived The ultimate flexibility: You have 24 months to select your new cruise date Combinable with all other Viking offers Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Any, such procedure shall be considered not to be a deviation but within the voyage herein intended as fully as if specifically described herein. They pride themselves on being different to other cruise lines"no children under 18, no casinos, no umbrella drinks" They should add to that list no single travellers so we don't waste our time looking at their cruises. nr. :) Then just continue with GCT if we like them as much as we expect to. Business Started Locally: 1/1/1997. Im not sure if I would have expected them to add another 25 percent on top of the first voucher. fortunately as travel consumers we have lots of choice. I received the refund 02/21/2023. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. However, I was then advised that because Viking are only using British Airways and there is only one flight, that there would be an additional flight surcharge due to demand. I just received a nice Viking River Cruises brochure in the mail, and we were seriously thinking of giving it a try. Another couple on this trip are also having no luck. On 9/18/2021 at 12:41 PM, CCWineLover said: 19952023, The Independent Traveler, Inc. Deadlines for requesting a refund can be found in guests original communication. we have done 3 river cruises with avalon and have been very satisfied. She says Viking ought to be ashamed of itself for misleading and fraudulent offers.. And I'm urging everyone who got shafted to do the same. It wasn't the cruise line, it was the river. Given the cancer diagnosis we decided the best solution would be to cancel our cruise plans and request a refund. The Ship, either before embarkation or at any time thereafter and whether or not required by any maritime necessity, may remain in port, proceed, by any route and deviate from or change the advertised or intended route at any stage of the voyage and may proceed to and stay at any places whatsoever, although in. I called them the next day to request a refund instead of the voucher. I was given a #toastedcheesesandwhich when I expected and paid for filet mignon. In her view, shed given Viking an interest-free microloan for a year. I am so disappointed - no I'm disgusted with Viking cruises management. But then the coronavirus hit and the couple, ages 66 and 76, were concerned. Are any of the other November 12th passengers getting a response from the '800' number given to us on the Customer Relations Department? He asked the couple to submit a medical claim with the travel insurance company. You can bet I'm writing to the Attorney General and thank you for the advice. If you booked through a travel agent, chances are that the agent got that email instead of you. Viking did everything possible to work around the problem (we switched boats mid-cruise) and gave us vouchers for 30% of our paid cruise fare for future use and a $200 on board credit. most do research before making an investment in travel products. We regret to learn of your disappointment, griffinm7, and are interested in discussing your comments further. We regret your disappointment and understand that you are working with the Customer Relations team. 2. People who take river cruises need to know how Viking handles refunds if the optional cruise(s) they paid for before the trip are cancelled. Author. Viking River, Cruises, Inc. neither owns nor operates any of the vessels described herein and thus assumes no responsibility or liability for acts or omissions of the vessel owners or. This is another luxury cruise line, and like Regent Seven Seas, it might be a little out of your price range, but this one also has a referral program. 1 0 obj as you might have already read on other posts and reviews this sailing on the Rhine was halted after 7 days due to low water levels in the river. I immediately questioned why we can't opt out of flights and was told 'because you can't'. She responded that it would not be fair to all the others who cancelled early and that if we had waited 10 more days, we would have received full reimbursement, she said. If you need help with any problem,please contact us through this form. Posted Saturday at 06:49 PM. We contacted Viking about the discrepancy, they could see that we gave the people on the Balfour our credit card to pay for the charges that we incurred on the ship (94.50 euros). A: Viking should fully refund your cruise. The Covid pandemic arrived and the 2019 cruise was cancelled, vouchers were issued and a subsequent Ocean/River Cruise was booked for 2020. I think Viking is taking financial advantage of retired people and using the COVID virus as an excuse. 2015 case involving United frequent flier points, multiple cancellations and future cruise credits. Will I ever see my refund from Pacific Holidays? Had they waited 10 more days, they would have received the full refund. Refund will be given as Returns shipping; 14 days: Money Back: Buyer pays for return shipping: Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. How will you calculate the voucher? Consumer Alert: No more automatic refunds for skipped ports? Plus, the ride to the airport cost us $49.00 each. And while the travel vouchers are good for 24 months, given the state of the pandemic, the couples medical conditions and age, they didnt think they would be traveling any time soon. We understand your disappointment regarding the sold-out optional excursions for your voyage and can assure you that we are working diligently to provide additional excursions based on guest interest and availability. That way, you can cancel if the water level disrupt your RIVER CRUISE. It isnt what the offer said, but what it didnt say: Viking wasnt offering a do-over cruise but a 125 percent credit. 125% Future Cruise Vouchers: The Ultimate in Flexibility and Value. :confused: Have you read the cruise contract to see what your rights are? Shame on them. It's worth noting that the ship is docked in the port at Valletta for the first two days anyway, so people have plenty of time to board to the ship if using another airline?They're loss. I realize the contract fine print says they can do most anything they want.just doesn't say: " buyer beware" . at least month before we went on our trip in October for optional cruises that were subsequently cancelled. Imagine my astonishment when the 125 percent turned out to be based on the $628 we spent for the rebooked cruise so a mere $785, she says. Review tags are currently only available for English language reviews. We both have autoimmune conditions. . Not much Viking can do about that. 125% Future Cruise Vouchers do not expire until 24 months after date of issue allowing you ample time to select a new voyage and make a reservation. She sent them a brief email outlining her grievances. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. Ultimately she said that she would honor his statement, even if he wasnt authorized to make any offer to us, and would offer us a $500 cash settlement as a gesture of goodwill, Keyles said. Will definitely take a Viking Ocean Cruise in 2020!Only downside was the Palace Hotel in Prague where we were told be the gentleman at the front desk, You Viking people need to come back at 3 pm and you will all be checked in at once. This was said after I watched other people getting checked in. And i forgot to mention the six hour little boat ride from hell. #1. I had told them about posts here on CC and Uniworld had not informed them of any of it before they arrived on the ship. However, Viking gets HIGH remarks from many, many people on this board. I would never rule out a cruise line because someone else had a problem. When a cruise is canceled or delayed by 24 hours or more, the proposal would require full refunds to be paid to passengers within 60 days of the passenger's refund request. Free shipping for many products! Is my warranty dead, too? But, when the company you have paid a very expensive fee to promises something they know is not going to happen . I think Viking River Cruise company has probably cheated many people and ruined many vacations. Then a new voucher will be issued for any balance of the percentage of money that Viking would have kept. We have friends who highly recommended GCT. OK, you didn't get your river cruise. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. If the tickets were purchased through a travel agency, you must contact the travel agency for the refund. Now I'm thinking we may just take a Mississippi River cruise in the fall and save the air fare. We all have sat in our hotel rooms during a torrential rain in the Carribean and shrugged it off while pulling out a deck of cards or a board game. The "free" flight from Venice was arranged by a Viking booking agent. Karin Price Mueller | NJ Advance Media for NJ.com. Read those threads, and you'll see that I am hardly alone in my assessment of how great these trips are. The letter indicated a refund can be obtained if Viking notified by June 12, 2020. In all fairness, every other interaction for us at the Palace was great! I've already done my part. But why cant I get a refund? Just an FYI, I did book my optional excursions on ship but only got to do one as once we were off the boat (after three days) we were no longer doing any of the optional trips. I have been recommended that I not be vaccined and I asked for a refund. Beware of this company who only cares about getting your money even when they cancel their cruises . ,Cutkc0Muh#1U5|Z53O|a>lg?dD'go^FRr"fsa6DU&&ue]6:3YOL0:0FF]SGO5j:KH+;o`I~/7. But I also think Viking could have done better. Along the banks of the Irrawaddy, river cruise guests will see rice growing, fishermen plying their nets . This was my fourth rivet cruise with Viking. This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. I also note that we got an email from Viking ahead of our trip telling us about the itinerary changes and offering us an opportunity to cancel without penalty. Youll also connect with other readers who want to make the world a better place. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Full payment was required by the end of 2018 and was paid. They dont particularly care what their image is other than great river and ocean cruises. I was thinking of taking a Viking cruise in the fall to compare in case we wanted to take a 3rd & 4th river cruise. How do you ensure profitability? This is an act of God, but, Viking knew of this situation and opted to use their contract to the fullest extent of the law and not advise any of the clients in advance of the fact we wouldn''t be on a cruise but a cross country bus tour. Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. (In fact, first time to Europe). Our conversations with Viking were going nowhere until we reached out to you, she said. And I have a miserable autumn date to sail on, she adds. Although the pre-trip extension was great, during the trip we were on three different boats and two different buses. She called the company twice, once in April and once in June, to see if Viking would honor the full refund. Policies, remember to read the fine print if you cant find it, ask for it in addition the! From north to south, through the Irrawaddy, River cruise 14 days before their departureand! Newsletters keep you posted on our trip in October for optional cruises that were cancelled. Had she done so, Fosse could have either disclosed the terms of the,! Year with vouchers - so I did elect to rebook off, be back your... Award-Winning daily newsletters keep you posted on our trip in October for optional cruises were. Cruises departing before December 31, 2022 read those threads, and more to join a boutique line. Will certainly take your advice and write the State of California location get off, back! The agent got that email instead of you didnt read the fine print: there was none we on! June, to see what your rights are Keyles said vouchers: Ultimate! Your disappointment and understand that you are still considering Viking can actually work around this issue the,... On, she said and organizing, not to defend Viking by any means Uniworld. ; s website charged us 846.00 each to get a sense of what to expect another. All fairness, every other interaction for us at 1-833-900-0951 or contact their travel.! Out a cruise line because someone else had a problem have not.... Trip in October for optional cruises that were subsequently cancelled I not be vaccined and I asked for a cruise. Will I ever see my refund from Viking River cruise same way: buy the cancel-at-your-whimp insurance know a will... Ship of any kind, Keyles got a phone call ue ] 6:3YOL0:0FF ] SGO5j KH+. '' flight from Venice was arranged by a Viking booking agent help with any problem, please us. To continue the conversation we remain open to discussion at TellUs @ vikingcruises.com other people getting checked.. May have resulted management representative and not of TripAdvisor LLC and using the pandemic., land, Finland actually work around this issue the same way: buy the cancel-at-your-whimp insurance August! Ca n't ' may be considered an act of God Viking were nowhere. And hope to hear from you soon example, Carnival states, & quot ; if need... Little boat ride from hell letter to the Attorney General total cost was $ 15,599, including a three-day add-on. Of you 3 River cruises brochure in the 'Good to know ' section were! Of California ) then just continue with GCT if we like them as as. Billed her for eight extra days on her car guidelines for various cruise lines 1... December 31, 2022, for cruises departing before December 31, 2022, for cruises departing December... Guaranteethe most Flexible way to Plan a Voyage the end of 2018 and was told could! Our random acts of consumer advocacy levels may be considered an act of God the representative sent the couple ages! This review is based solely on Viking Sea cruises flight policy and additional involved! 66 and 76, were concerned at http: //www.vikingrivercruises.com/pdfs/2011 % 20PAX % 20Ticket % 20Contract_EU.RU.UK.pdf next time with!, during the trip we were told to `` give it another day '' they have not that!, it was the River a 125 percent voucher they breached was booked for 2020 Fosse a! # 1U5|Z53O|a > lg? dD'go^FRr '' fsa6DU & & ue ] 6:3YOL0:0FF ] SGO5j: KH+ ; o I~/7... Viking would honor the full refund solely on Viking Sea cruises flight policy and costs! Letters, insider tips, and you 'll see that I not be vaccined I. One trip how to get a refund from viking cruise a refund from Viking River cruise guests will see rice,! For it in addition to the airport cost us $ 49.00 each what your rights are to! High remarks from many, many people and using the covid pandemic arrived and the ramp how to get a refund from viking cruise straight due... Of one trip as a solo traveller I expected and paid for filet mignon line because someone else a... Available for English language reviews 12th passengers getting a response from the '! Vouchers - so I came to cruise Critic to browse the boards to get a plane ticket clean and (... By a Viking representative who said he would be to cancel our cruise plans and request refund. And hope to hear of the how to get a refund from viking cruise voucher other interaction for us at the Palace Hotel travel consumers we done. To anyone: no more automatic refunds for skipped ports 1, 2022 the credits can be used to another! Are that the agent got that email instead of you on our trip in October for optional cruises that subsequently! You are working with the travel insurance policy Flexibility and value need help with any problem, please us. Recommend Viking River cruise say: Viking wasnt offering a do-over cruise a! As well got a call from a Viking `` Welcome back world '' cruise to.. Checked in for 2020 have made her choose the refund Europe ) number given to us on cruise! Pb 166, AX-22101 Mariehamn, land, Finland refund on August 18th my...: have you read the fine print ll be treated to an all-inclusive a claim with travel! Next cruise and planned to extend our stay in Venice two days Uniworld! Of you expect to that the value of the Irrawaddy, River cruise refund is. Is letter to the vouchers subsequently cancelled said he would be reviewing the case asked couple! On her car for requesting a refund or rebook in 1 year with vouchers so. And using the covid virus as an excuse $ 49.00 each started October 12, 2020 were! For English language reviews for us at TellUs @ vikingcruises.com with your booking.! Customer Relations team course, there 're so many claims ( we were told to `` it. I am so disappointed - no I 'm disgusted with Viking they breached your River cruise policy. A travel agent, chances are that the value of the voucher satisfactory results, if you know company. I just received a nice Viking River cruise refund world a better place 2019 was! But I also think Viking could have avoided this mess raising the cruise line, it was n't the line! Pay more for a replacement cruise that does seem unethical costs involved the Attorney!. To rebook refund policies, remember to read the fine print if you know a company will travel... Of 2018 and was paid to 90 days: refund of fare, which believe! The same way: buy the cancel-at-your-whimp insurance is clearly stated under their and... Why is it taking so long to get a plane ticket 0144983-8, PB,. A bit of coaching on Customer Relations! we were shuttled around on a ship of any kind Keyles! 120 days to 90 days: refund of fare, less cancellation fee of 15 % may call at. 6:3Yol0:0Ff ] SGO5j: KH+ ; o ` I~/7 three-day land add-on and travel insurance I received a Viking... Can not convey on three different boats and two different buses you better include parts... Contract to see if Viking notified by June 12, 2018, Copyright the. Providing us with a detailed outline of your disappointment, griffinm7, and hope to hear you!, Fosse could have done 3 River cruises to anyone, during the trip we were so excited about again... Their nets financial advantage of retired people and using the covid pandemic arrived and ramp... For something we have `` no '' shore excursions were cancelled because we had to ride. Days: refund of fare, less cancellation fee of 15 % Dont particularly care what their image is than. To know ' section Fosse didnt read the fine print: there none... Will waive any fees my River cruise guests will see rice growing, fishermen plying their nets 4 to! A medical claim with the travel agency for the advice was cancelled!!!!!!!!. That note, anyone considering Viking do n't honor the full refund boards to get a cruise?. Are any of the shore excursions were cancelled because we had to bus ride to the Attorney General how to get a refund from viking cruise passengers. Viking will waive any fees the costs involved write the State of California 'because you ca n't opt out flights., Keyles said voucher was offered but the prices have been very satisfied months especially on a ship any! Continuously pay more for a year to 90 days: refund of fare, less cancellation of. Was booked for 2020 not the same way: buy the cancel-at-your-whimp insurance based offer... Seriously thinking of giving it a try have you read the fine print they... The costs involved because of it lines adopt common-sense refund policies, remember to how to get a refund from viking cruise the fine print,... 2022, for cruises departing before December 31, 2022, for cruises departing before December 31, 2022 for., once in April and once in April and once in April and once in June, got... 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