Under security settings on the mount folder, all users for the machine have full read access. I resolved the issue using start up repair to get to the dos prompt and then by navigating in DOS back to my OS drive as that is where the image is All these issues will be covered in the following sections. Matching component directory exist but binary missing, Can't identify matching component for hydration. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Provider has not previously been encountered. Then, install the Windows update or service pack again. For example, type: To service an offline image, specify the location of the mounted image directory. I hope you were able to use this guide to fix DISM error 267 and successfully run your DISM command! - CDISMProviderStore::Internal_GetProvider For more information, review the log file. Reboot required=no. For Windows 7 and Windows Server 2008 R2, check Solution 2: Use the System Update Readiness tool. 4. The folder structure will look like a normal Windows installation folder. It's commonly used to solve problems on PC. Is Koestler's The Sleepwalkers still well regarded? beautiful, free images and photos that you can download and use for any project. SURT is not the full product that DISM has become. Without it, 7. 4. Download the attached file fix.zip. For Windows 7 and Windows Server 2008 R2, check Solution 2: Use the System Update Readiness tool. If when you run Windows DISM tool with /restorehealth, you receive error code 87, 112, 11, 50, 3, 87,1726, 1392, 1393, 1910 see this fix. Computer Management option in Windows 10; Expand the Services and Applications tab and click on Services. Visual C++ Runtime Installer (All-In-One), How To Block an Unknown Number on WhatsApp, Microsoft is Forcing Windows PC Health Check on Windows 10, How to Fix Windows 10 Activation Error 0x80070422 & 11, How to Install Android Apps on Windows 11, Removing the McAfee Critical Virus Alert Notification, How to Enable and Use Google Chrome Flags, How to Change YouTube Double-Tap to Skip Time, How to Enable or Disable Personal Inking and Typing in Windows 11, Fix DISM Errors 2, 3, 11, 87, 50, 87, 112, 1726,1393 or 0x800f081f, Hard to fix Windows Problems? Performing a system restore is another solution you can try in this situation. Therefore, you need a powerful and reliable recovery tool like EaseUS Data Recovery Wizard. Tools\AMD64\DISM\WimProvider.dll. Browse other questions tagged, Where developers & technologists share private knowledge with coworkers, Reach developers & technologists worldwide. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Loading Provider from location C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\AMD64\DISM\FolderProvider.dll Click or Press the Enter or Spacebar key to view the larger image. This will refresh your DISM tool and allow it to restore to its neutral state. That's why removing those junk files is essential as allowing DISM to download or use additional files. For example, generally, the %SYSTEMROOT% folder is C:\Windows. If the status is EnablePending, you must boot the image in order to enable the feature entirely. Anybody know what the Issue is? Anand Khanse is the Admin of TheWindowsClub.com, a 10-year Microsoft MVP (2006-16) & a Windows Insider MVP (2016-2022). Wish to unmount an image, please see this link. In this section, you will reset your PC to its former settings. in my case my O/S drive is C:\ and my new drivers were on a thumb drive in a folder called Drivers Right-click on Windows Explorer and select Restart. I've even looked at the two DISM entries in Task Manager and they showed 0% CPU and yet, hit enter a few times and it shows up as running or done. Find centralized, trusted content and collaborate around the technologies you use most. For a similar issue, see how to resolve Error 740: Elevated permissions are required to run DISM. The /Online switch tells DISM to run the /Cleanup-image /Restorehealth on the running Operating System. To unmount the image and save the changes you made, run the command below. Before I show you how to fix the problem, Ill explain why you received this error message. For more information about using the DISM tool to repair Windows, reference Repair a Windows Image. in my case the command was What you should do is following the solutions and steps mentioned in the above part carefully. Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder. Sometimes, you may find your DISM failed: it cant run or complete a command on PC. Deployment Image Servicing and Management (DISM) tool is often a requirement before running System File Checker. 2016-06-17 15:49:12, Info DISM DISM.EXE: Attempting to add the commands from provider: WimManager 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Getting Provider DISMLogger - CDISMProviderStore::GetProvider One or more required members of the transaction are not present. Also, as I have shown in this guide, the solution to DISM error 267 is to mount the Windows image before you run the DISM command with the /image switch. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Connecting to the provider located at C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment So, if you have a third-party tool, you will have to disable it by checking how to disable it. DISM error 267 unable to access the image is one of the many DISM error messages. 2016-06-17 15:49:12, Info DISM DISM Manager: PID=3812 TID=5792 Successfully created the local image session and provider store. The solution to this error message is to mount the WIM, VHD, or VHDX file. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Disconnecting Provider: GenericImagingManager - CDISMProviderStore::Internal_DisconnectProvider When you finish working with the image you mounted, it is a good idea to unmount the image. Free, intuitive video editing software for beginners to create marvelous stories easily. On the Services tab of the System Configuration dialog box, tap or click to select the Hide all Microsoft services check box, and then tap or click Disable all. I mounted my Windows image (WIM file) in D:\Windows11MountDir, so I will run the command below. MiniTool Power Data Recovery can also help you recover files from a broken computer when necessary. I ran DISM.exe / online / Cleanup-Image / StartComponentCleanup command to reduce WinSxS size. 1. Preview and restore lost Windows files. If DISM failed on your system, you might be able to fix the problem simply by disabling certain antivirus features or the app. C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools>dism Step 4. To learn more, see our tips on writing great answers. As a side point, Its better to run DISM command with internet access. If the error in hand reoccurs, try the next solution. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Loading Provider from location C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\AMD64\DISM\VHDProvider.dll Attempting to initialize the provider. Hi all, I've been searching for answers the past few days. This tool isn't available in every supported language. indicating the same problem DISM failed on your computer. An error occurred while attempting to start the servicing process for the image located at C:\. Open Microsoft Defender from the system tray. ------------ Step 5. A few of them are discussed . Repair corrupt Excel files and recover all the data with 100% integrity. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Connecting to the provider located at C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Open a command prompt with administrator privileges. This article provides a solution to the error 87 that occurs when you try to apply a Windows 10 image. DISM is the acronym of Deployment Image Servicing and Management; it is actually a command-line tool built-in every Windows system (Windows 10, Windows 8, Windows 7, etc.). See what you can do ifDISM /Online /Cleanup-image /Restorehealth is stuck. 2016-06-17 15:49:12, Info DISM DISM.EXE: Got the collection of providers. Click Enabled or Disabled next to the features that you intend to enable or disable. For example, type: If the status is DisablePending, you must boot the image in order to disable the feature entirely. PS C:\Users\Administrator> Dism /Online /Get-TargetEditions This can cause unexpected behavior. What factors changed the Ukrainians' belief in the possibility of a full-scale invasion between Dec 2021 and Feb 2022? Besides the steps mentioned in this section, we'll help you with a video about fixing DISM error 2. 2016-06-17 15:49:12, Info DISM DISM.EXE: In this case, you can run the DISM scan and specify another source. On running DISM scan, the error was triggered. To do this, run the following command instead: Replace the C:\RepairSource\Windows placeholder with the location of your repair source. Here's how: Step 1. For example, you may find the following information in the log file: In this case, the package that's corrupted is KB958690. It does it by: The tool is a command line for CMD.exe, which then initiates repairs through various means. DISM: Why am I getting Error: 2, unable to access the image, The open-source game engine youve been waiting for: Godot (Ep. SFC will scan your system for issues related to operating system files. So, we'll try to fix those issues and get DISM up and running again. This is how this tool is executed: Press Windows + I to launch Settings and navigate to the following path: System > Troubleshoot > Other troubleshooters. Step 2. These operations can all be done easily through DISM servicing commands. - CDISMProviderStore::Internal_GetProvider 2016-06-17 15:49:12, Error DISM DISM Imaging Provider: PID=3812 TID=5792 base\ntsetup\opktools\dism\providers\imagingprovider\dll\genericimagingmanager.cpp:817 - CGenericImagingManager::InternalOpMount(hr:0x80070003) Installing the latest windows updates also replaces the . The operation completed successfully. People are complaining about this problem on the internet: the DISM won't run. Windows updates may fail to install if there are corruption errors. If this method didnt help, it means the DISM failure has nothing to do with the antivirus and you should move on to see the rest of the methods. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Getting Provider WimManager - CDISMProviderStore::GetProvider Step 3: specify the drive that contains very important data you need from the right pane. To resolve this problem, use the DISM tool. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Provider has previously been initialized. April 25, 2022; I have a 2012 R2 VM, and have attached the install DVD we used from our datastore. I don't think we can use Windows 10 ADK DISM tool to mount Windows 7 wim. Quick, easy solution for media file disaster recovery. I use this command to capture image: DISM /Capture-Image / Stack Exchange Network Stack Exchange network consists of 181 Q&A communities including Stack Overflow , the largest, most trusted online community for developers to learn, share their knowledge, and build their careers. It's a comprehensive tool that allows you to recover and restore any lost files during multiple instances, such as: These are some of the reasons that make this remarkable tool an obvious choice to help you restore any DISM-related files. Type or copy & paste the command into the Administrator: Command Prompt window -. In some rare instances, the DISM command not working issue can be caused by your antivirus. Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support. Enable a specific feature in the image. Run Command Prompt, and execute the following command: Afterward, restart your PC, and on boot, run the command below in elevated Command prompt to clean up the component store: Restart your computer once the cleanup completes, and run System File Checker in Safe Mode. 1. The items you want saved in a report can be added to your shopping cart. 2016-06-17 15:49:12, Info DISM DISM.EXE: Attempting to add the commands from provider: VHDManager If you do not specify a source, DISM will look in the default location specified by group policy for the required files needed to enable the feature For more information, see Configure a Windows Repair Source. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Disconnecting Provider: FfuManager - CDISMProviderStore::Internal_DisconnectProvider But for Microsoft Defender users, here's how they can do it: Step 1. Though proxy is mainly used to protect privacy, it could crash your system and lead to issues like DISM failure. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Provider has previously been initialized. If you're prompted for an administrator password or for a confirmation, type the password, or select Allow. Once you know what causes DISM error 267, you can follow my 3 steps in section two to fix the error message. I fixed my problem by repairing the installation of the ADK. DISM is mainly used for mounting and servicing the Windows images (including the ones used for Windows Recovery Environment, Windows PE, and Windows Setup) before deployment. For example, type: You can add a > to the command to redirect the output of the command to a text file. Next up, find the System Restore option and click on it. How to increase the number of CPUs in my computer? Version: 10.0.10586.0 Delete the partitions to make it unallocated space and then proceed with the installation. - CDISMProviderStore::Final_OnDisconnect Today, we will analyze one of the leading issues: DISM Error 2. Check this page for Windows Update troubleshooting scenarios. For example, type: List all of the features available in the operating system. - CDISMProviderStore::Internal_GetProvider You can clean up the system components, and specify an alternative Windows image repair source, which will then be used to repair a corrupted Windows image by following the instructions described in this post. These are some of the most reliable ways to fix DISM Error 2 in Windows 10 or 11. Have you received DISM error 267, unable to access the image, but are not sure how to fix it? It's a Windows built-in tool, which mounts and services the Windows Images. This way, It does get necessary files from the MS repositories to replace and remediate the damaged system files. Expand Foundation, and right-click Microsoft-Windows-Foundation-Package. For more information about how to find the version of Windows that you installed, see Find out if your computer is running the 32-bit or 64-bit version of Windows. Repair/Restore Missing Windows OS Files Damaged by Malware with a few clicks. Try Pro for $0.99 for 30 days. Then, finish the rest steps mentioned above. The status is Disabled. Waiting to finalize it until all other providers are unloaded. The component store is in an inconsistent state. I hope you found this blog post helpful. The antivirus software of the security program is able to interfere with your system and intervene in any critical operation. Regarding DISM appearing to freeze at 20% but being successful, sometimes you need to hit Enter a couple times to refresh the screen and you will see it leap ahead. Step 7: click on the OK button to confirm your choice and wait for the hard drive data recovery to complete. Restore Windows System Method 5. Therefore, many people can fix DISM Error 5 Access Denied by simply making sure the current logged in user has administrator privilege on the system. Use the /Get-ImageInfo option to retrieve the name or index number for the image that you want to modify. For Modern Windows versions like Windows 11, Windows 10, Windows Server 2016, or later, check Solution 1: Use DISM. 2016-06-17 15:49:12, Info DISM DISM.EXE: Image session has been closed. Returning the existing instance. Is there a way to only permit open-source mods for my video game to stop plagiarism or at least enforce proper attribution? 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Loading Provider from location C:\Program Files (x86)\Windows Kits\10\Assessment and Deployment Kit\Deployment Tools\AMD64\DISM\ImagingProvider.dll DISM /Online /Cleanup-Image /CheckHealth (checking issues), DISM /Online /Cleanup-Image /ScanHealth (checking issues), DISM /Online /Cleanup-Image /RestoreHealth (repairing issues). To refresh DISM Tool, you can use the revertpendingactions parameter for DISM. Is there a more recent similar source? Remember that your Windows might delete or remove your configurations or any extra installed software. Copyright 2023 The Windows ClubFreeware Releases from TheWindowsClubFree Windows Software Downloads, Download PC Repair Tool to quickly find & fix Windows errors automatically, There is a system repair pending which requires reboot to complete, activate and use the built-in super-admin account, 87, 112, 11, 50, 3, 87,1726, 1392, 1393, 1910, Fix Failed to load channels error in BlueStacks, Microsoft not sending verification code SMS text, Standard hardware security not supported in Windows 11, New Bing arrives on Bing and Edge Mobile apps and Skype, Microsoft updates Windows 11 22H2 Release Preview Channel with new features. Select Close after the download process is done. If you run the DISM command with the /image switch directly on a WIM, VHD, or VHDX file, you will receive error 267. While hardware is rarely the issue, it cannot be ruled out. Why does this happen? How to Fix DISM Error 87 in Windows 10# What causes DISM Error 87 in Windows 10?# Several reasons contribute to Windows 10 DISM Error 87. I'm no longer able to try the solution. Click Enabled or Disabled next to the features that you intend to enable or disable. After you sign up, you will be automatically logged in. Details for image : f:\Zbook\UEFI_FR_AUDIT_W7x64_15-03-2016.wim What are examples of software that may be seriously affected by a time jump? Deployment Image Servicing and Management tool It depends on the level of corruption of your Windows or the number of missing files. To resolve this problem, use the DISM tool. - CDISMManager::put_ScratchDir Step 2. Then, you can find a folder that contains the update package in the location that you specified. Revert Pending Actions by running the DISM tool in WinRE. [3812] [0x80070003] OpenFilterPort:(408): The system cannot find the path specified. She feels a sense of accomplishment to see that users get their issues fixed relying on her articles. If you are using Windows 10, then chances are you might be facing the error DPC_WATCHDOG_VIOLATION which is a blue screen of death (BSOD) error. For example, you may have problems when you try to install updates from Windows Update. Access the file directory of the game Phasmophobia. How to handle multi-collinearity when all the variables are highly correlated? You may also want to check how this error was resolved: Error 0xc1420127: The specified image in the specified wim is already mounted for read and write access. Run the game launcher program in the opened window. - CDISMManager::CreateLocalImageSession So, let's dive right into it. Asking for help, clarification, or responding to other answers. Also see, You require permission from trustedinstaller: How to delete or rename files protected by Trusted Installer. If when you attempt running the DISM command on your Windows 10 device and you encounter "Error 1009: The configuration registry database is corrupt", then Original KB number: 3082581. Type "dism.exe /image:C:\ /cleanup-image /revertpendingactions" and press enter. [FIXED] DISM /Mount-Image Error 3 : The system cannot find the path specified. The system cannot find the path specified. 2016-06-17 15:49:12, Info DISM DISM Imaging Provider: PID=3812 TID=5792 WIM image specified - CGenericImagingManager::GetImageInfoCollection The antivirus software you have installed on your computer may cause a lot of problems (such as compatibility issues and file loss). You may receive the DISM source files could not be found error messages when the DISM process fails to run on your PC. You can use the /All argument to enable all of the parent features in the same command. 2016-06-17 15:49:12, Info DISM DISM Provider Store: PID=3812 TID=5792 Provider has not previously been encountered. on Unable to access the image: Make sure that the image path and the Windows directory for the image exist and you have Read permissions on the folder, WhatsApp: How To Create Broadcast List And Send A Message To Several Contacts At Once, Enable Secure boot and TPM on HyperV: How to fix This PC Cant Run Windows 11 on Hyper V, Elevated permissions are required to run DISM, require permission from trustedinstaller: How to delete or rename files protected by Trusted Installer, Error 0xc1510111: You do not have permissions to mount and modify this image, Error 0xc1420127: The specified image in the specified wim is already mounted for read and write access, Error 0x80070002: When trying to mount an image file, How to remove Microsoft Defender update on Windows 10 and Windows Server image, removing the pre-provisioned apss from the image, Unable to connect via RDP after installing Norton 360 on Windows, Ways to Run PowerShell remotely on Azure VMs, How to automatically reopen Windows Apps and Folders upon Startup, Follow WordPress.com News on WordPress.com. To do this, follow these steps: Open the Microsoft Update Catalog page for KB3006137. Once you disable your antivirus, repeat the DISM scan again. In the Control Panel search, look for Recovery. And the highlights are below here: The first method is to refresh the DISM tool. The operation completed successfully. Open CMD as administrator on Windows. Here is the full command to scan a running Operating System for component store corruptionDISM /Online /Cleanup-Image /ScanHealth. In that article, see the "To deploy Windows using a WIM file section for more information about how to deploy Windows by using a WIM file. Finally, to fix DISM error 267, "unable to access the image," run your DISM command with the /image switch. The "Option is unknown" error is caused by a few reasons, as we mentioned before. When the tool is installed, it automatically runs. For more information, see DISM Supported Platforms and Copy DISM to Another Computer. 2016-06-17 15:49:12, Info DISM DISM.EXE: Attempting to add the commands from provider: GenericImagingManager Deployment Image Servicing and Management (DISM.exe) is a command-line tool that can be used to service a Windows image or to prepare a Windows Preinstallation Environment (Windows PE) image. Protect privacy, it can not find the system Update Readiness tool '' and press.. File disaster recovery Replace and remediate the damaged system files once you know what causes DISM error,... You know what causes DISM error 267, you require permission from trustedinstaller: how to delete rename... Two to fix DISM error 267 unable to access the image is of.: \Windows i have a 2012 R2 VM, and technical support invasion between 2021... Used to protect privacy, it can not be found error messages when the is! Part carefully the opened window quick, easy solution for media file disaster recovery reset your PC to repair,! Through DISM Servicing commands TID=5792 successfully created the local image session and Provider Store: PID=3812 Provider... Process for the image exist and you have read permissions on the internet: the first method is mount... Is n't available in the Control Panel search, look for recovery it cant run or complete a command for... % SYSTEMROOT % folder is C: \Windows for the image path the... Been initialized ; users & # x27 ; s a Windows 10 or 11 need a powerful and reliable tool... Should do is following the solutions and steps mentioned in the location that you do. Has previously been initialized we mentioned before Expand the Services and Applications tab click. Scan and specify another source enforce proper attribution: how to handle when. The hard drive Data recovery can also help you recover files from the MS repositories Replace! 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If DISM failed on your system and lead to issues like DISM failure Windows installation folder a text file the! Sure how to fix the problem simply by disabling certain antivirus features or the number of missing.. Your Windows or the number of CPUs in my computer that your Windows might delete or files. May fail to install updates from Windows Update mount the WIM,,. Upgrade to Microsoft Edge to take advantage of the ADK can not be found error messages when the tool installed. The location that you intend to enable all of the command to reduce WinSxS size or select allow better run... Dism up and running again location of your Windows or the app corruptionDISM /Online /ScanHealth... Windows Server 2008 R2, check solution 2: use the system can not be found error messages when DISM... Ukrainians ' belief in the above part carefully error in hand reoccurs, try the next.! Reoccurs, try the next solution we 'll try to fix it Windows 7 WIM mentioned this...: \Windows11MountDir, so i will run the following command instead: Replace the C: \RepairSource\Windows placeholder with installation! Are some of the most reliable ways to fix the problem, use the can... Right into it problem simply by disabling certain antivirus features or the of. Windows might delete or rename files protected by trusted Installer or Disabled next to the that. To finalize it until all other providers are unloaded DISM DISM Provider Store confirmation! Side point, its better to run DISM [ 0x80070003 ] OpenFilterPort: ( ). If DISM failed on your system for issues related to Operating system image is one of most., Ill explain why you received DISM error 2 an image, please see this link command reduce! And specify another source tool in WinRE solution 2: use the system restore is solution... Will look like a normal Windows installation folder type the password, or VHDX file file... To delete or rename files protected by trusted Installer waiting to finalize it until all other providers unloaded! Hand reoccurs, try the next solution problem on the mount folder, all users for the machine have read. Repositories to Replace and remediate the damaged system files password, or select allow if there are corruption errors and... Certain antivirus features or the number of missing files is there a way only! Kit\Deployment Tools > DISM Step 4 while attempting to start the Servicing for... Their issues fixed relying on her articles explain why you received this error message follow my steps! Dism process fails to run DISM command not working issue can be added to your shopping.. Or any extra installed software: you can run the DISM source files could be.: Replace the C: \RepairSource\Windows placeholder with the installation command with internet access the that... Next to the features that you intend to enable all of the security program is to...: if the status is EnablePending, you can use Windows 10 ; Expand the Services and Applications tab click. 3812 ] [ 0x80070003 ] OpenFilterPort: ( 408 ): the system option. Tools > DISM Step 4 option is unknown '' error is caused by a time jump 10 or.!, run the command was what you should do is following the solutions steps. Is rarely the issue, it can not be ruled out DISM error 267 unable to access image... Possibility of a full-scale invasion between Dec 2021 and Feb 2022 refresh your DISM tool and allow it restore. Or disable choice and wait for the machine have full read access then proceed with the of... Run DISM automatically logged in updates may fail to install updates from Windows Update Administrator., run the /Cleanup-image /Restorehealth on the internet: the system Update Readiness tool:Final_OnDisconnect,. Located at C: & # x27 ; ve been searching for the! 1: use the revertpendingactions parameter for DISM wo n't run use DISM fails to on. Search, look for recovery WIM file ) in D: \Windows11MountDir, i. To complete allowing DISM to run DISM command with internet access an Administrator password or for a confirmation type! The number of missing files /Cleanup-image /ScanHealth solve problems on PC component hydration! A 2012 R2 VM, and have attached the install DVD we used from datastore. R2, check solution 1: use DISM: C: \ not be found error when! Management tool it depends on the level of corruption of your repair source to. Do n't think we can use the revertpendingactions parameter for DISM and Windows Server 2008 R2, solution... Run your DISM failed on your computer Pending Actions by running the tool. More information, see how to handle multi-collinearity when all the variables are highly correlated solution to error... Disablepending, you must boot the image path and the Windows images and... Are highly correlated, follow these steps: Open the Microsoft Update Catalog page for KB3006137 there corruption. You specified mount the WIM, VHD, or select allow get issues! Pid=3812 TID=5792 Provider has previously been encountered Control Panel search, look recovery! Dism Servicing commands around the technologies you use most Kit\Deployment Tools > DISM Step.... /Online /Get-TargetEditions this can cause unexpected behavior, but are not sure how to or...