I have done everything in my power too get this app too work, removing it, clearing anything that this app had on my phone but still, nothing. to the Ocean guest experience platform. Then open a web browser and the page will launch. It's just, dammit! I may cancel this cruise and go back to Norwegian. When I open the MedallionClass App on two different devices (ipad & fire tablet) it opens and crashes before I can even attempt a log in. App is also up-to-date. WTF? Awe-inspiring engineering, lush rainforests and diverse cultures await. Guests who don't complete the above steps in the MedallionClass app will have to go through the Blue Lane for check-in, which is a slower, more manual process. and still can't get it to accept anything other than +1 as the country code for my mobile. For the last two days I have been trying to upload my vaccination card with no luck. Thank you, Rick&Jeannie! Get OceanReady Instructions for Your Cruise | View MedallionClass FAQ. So we made it easy to get in contact with the support team at Global Experience Innovators, developers of Princess MedallionClass. I can't recall anywhere in the Android app where it asked or allowed me to upload any documents. Turn on your Wi-Fi, and select "MedallionNet" as your Wi-Fi network. We have a 31 day (ta && ta.queueForLoad ? That said, I was able to get my info loaded. WhenI try manually when I get to nationality it wont accept British Citizen. Realize you forgot sunscreen by the pool? UPDATE: I was able to get in on my tablet using log in with booking number. Have to agree with other users that this is one of the worst experiences when it comes to preparing for a holiday. Which phone number did you call? My functionality was I was offered a 4-top or a 6-top for our party of 4 (us + travel companions). More items open up in the app as you get closer to cruise date. I tried last week to select an arrival time for my October cruise and finally it let me and I chose arrival group A. Does the MedallionClass app work before my cruise? tried to upload Covid pass. (started several months ago). I have called princess twice and they verify an enhanced drivers license and birth certificate would be good enough to cruise to Alaska. Learn more about Dine My Way reservations. Cannot link my booking, the error is No booking number found. This is based on our NLP (Natural language processing) analysis of over 37,154 User Reviews sourced from the Appstore and the appstore cumulative rating of 4.6/5 . Can't log in with app or on Webpage in order to provide required information. It freezes every time I try to access anything. Can't link the booking number on the iPhone app either. I uninstalled and reinstalled and checked all the permissions settings for the app but still no joy, I'm using Samsung Galaxy S20 FE latest version of Android 11 OS. Can't enter in dates. The booking number for our cruise has changed since installing the Medallion Class app. Therefore I cant complete the check in process. Won't let me save. https://boards.cruisecritic.com/search/?q=medallion&quick=1&type=forums_topic&nodes=119, I sincerely do not think they will get it working consistently any time in the near future, Just need to do the 1page on passport with your info in code on the bottom. Please, a line by line instruction guide? After scanning my passport and filling in the details, I press SAVE. Will not let me save. ), @Aunt Bartywelcome to CruiseCritic! My issue was that I could complete the checkin but it would not let me choose an arrival time. although our passes are on our phones I printed the passes off. Unable to update address details specifically postcode. By Relaunch Princess MedallionClass on android. The app crashes on open on my Galaxy S8. Your advise & resolution required ! Download the MedallionClass app on your smart device to get started: Watch Order Food, Drinks + More with OceanNow Hungry during Movies Under the Stars? On the iPhone I edited my Personal Info & Documents. Not worth the effort or worry. I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Now I'm seeing folks complaining because they have booked transfers from airport to the ports and the folks contracted by Princess aren't showing up to pick people up. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. So as to be polite I won't blame Princess, it must be Mercury Retrograde. The app won't load on our home computer either. Yes! Shipping your Medallion and accessories to home is only $10 USD, no matter how many you buy. Still no go! One person told me to just enter her driver's license info in the passport section, but that didn't seem right. Cannot save changes to Personal Information. Keep your distance; still enjoy great service. If your cruise is not for a while, I would wait until Princess fixes this app to work consistently. On android, goto "Settings" click Princess MedallionClass app. I called the first number and after being on hold for 90 minutes, the lady that picked up said 'Reservations". It is a pain to navigate and certainly not fit for purpose. All 8 cruises since the restart.I had to show the original vax card anyway. If so, you would have historical records of personal information that should have been converted over to the MC App. App extremely slow and crashes regularly. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. Just FYIyou have responded to a posting that was created back in 2021. Why can't they have an app that works on older phones?? Purchase accessories or personalize your Medallion and wear it however you like. Tried to log in for two weeks. No more crowdedmuster stations, insteadget the safety info through a video you can watch once on board in your stateroom or your device any time before the ship departs on embarkation day. Experience the Best of the West with Princess. Learn more about our commitment to CruiseHealth, Already booked? To use our mobile site, please enable JavaScript. Concerned about how much you (and your family) have bought during your cruise? Is the Princess Tech Support HELPFUL, or are you treated as a small potatoes when you need help? Personal Information - Login Princess MedallionClass OceanReady Profile Select Language Welcome to Your OceanReady Profile Login to your account to upload your travel and personal documents. Solo Sue #itscruiseday #cruiselife #letscruise #cruisenews #cruiserestart #cruiseupdates #SoloTravel #SoloSueTravels #SoloSue #PrincessCruises ----------------------------------------------------------------------------------------------------- Contact email: Sue@SoloSueTravels.com Instagram: SoloSueTravels Twitter: @SoloSueTravels1 Facebook: https://www.facebook.com/SoloSueTravels/ ----------------------------------------------------------------------------------------------------- FTC disclosure this post or a video contains affiliate links which means I may receive a commission for purchases made through my links. You must have your required travel documents (e.g. So travel documents not accurate and unable to load credit card details. If that photo does not match a guest during a purchase, the transaction will not be authorized. I'm not a happy camper right now. Is there a way to completely delete the information on your end to fix this problem? I am running a Samsung phone but have also tried on a windows pc, My husband's (John Wegley) info is on the app but I have totally disappeared. But it is good to know if your Medallion App is broken, you have another option.Now you can complete your Health Assessment Questionnaire on the website instead of fighting with the app. Not an improvement I repeat, the Medallion does not hold any information. CC Help Jenn Ann is my middle so my passport is correct ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-112041954', '');}, 'log_autolink_impression');cruise app I Can`t scan my passport or my wife`s passport ,and when imputing it manually the area for date of birth only lets you use their calendar that only moves back one month at a time (so I had to tap back799 times) and more for my wife, then 120 times foreword for each passport expiry date. We actually have our own Princess webpage too,. The usability of the app whether it is on the Internet or via the iPhone is EXTREMELY poor. UPDATE: I was able to get in on my tablet using log in with booking number. Homeland Security says a EDL is acceptable as proof of citizenship but unable to load it because the ship only recognizes 5 states already booked, it now on able to cancel it without a 50% fee!!!!!!! Princess MedallionClass does not seem very safe to us. All required fields filled out and accurate but the "Save" button stays gray. The WiFi isn't what Princess advertises on their website. Tripadvisor staff removed this post at the original author's request. I was able to complete pre-boarding to achieve Green Lane using the online portal, which is great. I know it is frustrating; but rest assure; Princess IT are working overtime;. We recommend you download the latest version of the app before you leave home. My partner has same problem. I have tried doing it manually and scanning but to no avail. It's just, dammit! steeldrumsteve, August 23, 2021 in Princess Cruises, Trying to use the app on android devices but unable to upload documents. I'm pretty tech forward and would love having access to the features the app provides, but I'm also able to shrug it off, as long as my travel experience isn't impacted. You will be able to leave a comment after signing in, By I think this is down to semantics. And they need to wait 90 minutes to do this? I picked the 4-top, but again suffering a bug I have had for about three weeks now where it puts the four of us at a 2-top for leg 1, a 4-top for leg 2, and back to a 2-top for leg 3 of a B2B2B. Our other single voyage works fine. Call 1-800-PRINCESS and follow the phone tree to reach help for getting cruise ready with the Medallion app. At this point we are in the long wait line to board because the App is not working (we can't upload our security photos) & we have no dining reservations. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-110499087', '');}, 'log_autolink_impression');cruise next March. The elephant in the room is that the Medallion app is utter garbage, but the brainchild of the current president of Princess. Can't save. It begins with your Medallion, a quarter-sized, wearable device that enables everything from touch-free boarding to locating your loved ones anywhere on the ship, as well as enhanced service like having whatever you need, delivered. It needs you to take a selfie for the photo, and take a pic of your passport, or manually enter the data for several other proof-of-citizenshipoptions (e.g. Merci de m'aider. Its the worst (ta && ta.queueForLoad ? The months and dates flash up and quickly disappears. Absolute disaster!!! See the Great Lands glaciers, wildlife, and national parks. The number of historical complaints/issues should reveal there is an issue, fix it! App still crashes on my phone, but as long as I can get in somewhere, I am good. It just won't save. Also I was trying to upload his covid shot record but it wouldn't take it by file or camera. I was on Virgin last December and their app was wonky but nothing like this one. I think they were having server issues this morning. Force Stop the Princess MedallionClass App. Right now, it is hit and miss/for some, not others/very poorly developed. This is our 1st (ta && ta.queueForLoad ? Complete guide to troubleshoot Princess MedallionClass app on iOS and Android devices. I said I had called medallion support and she said when they are busy, they transfer the calls to reservations. LauraS In Ocean Ready there seem to be 5 steps, Number 1 on my app is labeled "Personal Information and Documents- Upload your travel and personal documents". I ask if the supervisor could call me back and I was told an infactic NO! I still don't see anything about choosing an arrival time but at least I'm in . I think they say it only works approximately 60 days before a (ta && ta.queueForLoad ? Save screen is grey in personal information and wont let me save. Not being on a Princess Cruise before I was not sure what to expect. Thanks for watching! Save button stays gray. Wager on portals around the ship, or take the fun of the casino wherever you please stateroom, poolside, spa and more. Is a Medallion wearable safe to use if I have a . You can also upload your travel documents and make changes to many other options. And Princess drags their feet about even giving an OBC and they tell folks that transfers are non-refundable. (started several months ago). The staff know nothing about it - why should they, as they don't work for Princess. However, I would really have liked to select our arrival time, a feature that is promised in, and apparently only available in, the Medallion app. Solve all Princess MedallionClass app problems, errors, connection issues, installation problems and crashes. Switch your mobile device to "Airplane Mode" in Settings. services, family and friends locator, ship navigation, interactive fun, and Passport GLYNIS BARBARA SALZER. Manufacturers of Implantable Pacemaker and Implantable Cardioverter-Defibrillators (ICDs) typically recommend that you keep your medical device 9 inches (23 cm) away from RF transmitters comparable to the one found inside the Medallion wearable. Love TV and movies? 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