The room mostly seemed clean with just a bit of dust around the bunk beds. In a statement, Great Wolf Lodge cited the large gathering. Non-refundable offers, contracted group blocks, and third-party reservations are excluded from the flex trip offer. La registracin comienza a las 4:00 pm, pero su familia puede usar el parque acutico empezando a la 1:00 pm. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. "He had a really good birthday," Walker said. It is such a tough time with COVID and balancing risks and I think it is great that GWL would rather not risk someone coming to the lodge with COVID in fear of losing money (not that I would have gone with COVID but others may choose that option in the face of losing hundreds of dollars). In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. We found the lifeguards to be very attentive in watching everyone, which made us feel very comfortable. she said. Are water park passes included with stay? I appreciate that it kept us all active. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. Waterslides and our elevated attractions are not wheelchair accessible. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. Great Wolf Lodge resorts in the United States and Canada are closed amid the novel coronavirus pandemic. 2023 Advance Local Media LLC. ", Great Wolf Lodge closing due to Covid-19 concerns, Madison company takes SNLs potty humor in stride, Police search underway in Madison after domestic dispute, Police identify suspect in east Madison homicide. Always keep your child within arm's reach and if your child is in the water, you should be too. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Having now seen them (but not rented), we would NOT rent one in the future. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. Since points can only be used on the room charges, any leftover points can be applied toward your next stay. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Each suite at Great Wolf Lodge comes standard with microwave, mini-fridge, coffee maker, hairdryer, iron, and ironing board. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. The splash zone was good for the youngest. The following day the park was just as filthy. Bonus Deals can only be used on bookings directly through greatwolf.com. She cancelled the reservation and issued my refund. Can I use scooters, Segways or Hoverboards inside the lodge? The room was okay, but we didn't spend much time in the room anyways. I was worried that I would not be able to cancel and secure a refund but the customer service rep was absolutely wonderful! If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. 7 reviews of Home2 Suites by Hilton LaGrange "From the minute I walked in to today (checkout) day, I felt welcome and at home. 2-3 nights is best. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? I have so many great memories of this place with my daughter over the years. Travel agents can receive a commission on the best available rates when reservations are booked through the Reservations Center or a GDS system using their IATA number. "The health and safety of our guests and pack members is always our primary focus and it guides all decisions made at Great Wolf Lodge. We have gone several times over the years with a variety of ages. When you stay at Great Wolf Lodge, your water park passes are included for each registered guest. Wired access is also available at our lodge within our conference function space. Local calls are included in your stay. Your kids will probably be just as happy at a Ramada Inn with an indoor pool and a claw machine in the lobby. We were all much warmer on our walk through the chilly lobby.Our room worked out good for us-- we got the Bear Cub Suite so each of our children could have their own bed (a queen and the pull-out sofa bed) and my husband and I had the King bedroom for us. The shower handle was semi-broken and hard to turn on and off at times. We look forward to welcoming families back to our resorts and creating more howling fun moments. The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. It cost us $90.00 or so for an average meal for 4 at the restaurant on site. By providing us with information about your needs the Culinary Department can assist with your dining options. In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. With Easter being early this year, we decided to book for the weekend after Easter to avoid the chaos of spring break crowds. Food is edible at best. 2 minute read. / CBS Chicago. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. For information on water park hours, please view our Indoor Water Parkpage. Was it the deal of a lifetime? Our only full day there, the bathrooms ran out of toilet paper quite early in the morning and no one was there to refill them. Disappointed once again. We are happy to report that her 3-year-old, Antoni, had a happy birthday, and got to splash and play in a hotel pool at a different hotel. Why is there a maximum occupancy in the suites? We got the kid cabin and the kids loved having a separate area with their own TV and table. Bonus Deals are tailored to individuals. If you would prefer to make a reservation over the phone, please call 800.605.9653. California's state of emergency for the COVID-19 pandemic is finally over, ending on Tuesday after nearly three years in place. Get browser notifications for breaking news, live events, and exclusive reporting. This is the version of our website addressed to speakers of English in the United States. Any child who still uses diapers or is susceptible to accidents must wear a protective swim diaper inside the water park. Coast Guard approved life jackets are available on a first come, first serve basis. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. "I don't know how to say it, but it's pissing me off, because it's not okay. Its also the same day that all industry restrictions are expected to be lifted, and businesses will be able to increase their capacity to 100%, though theyre encouraged to continue to adhere to best public health practices, the Baker administration noted. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. When do I need to fill out a credit card authorization form? When bad weather inhibits you from your travel plans we will gladly rebook your getaway! The day before your arrival you will receive an email invitation to complete your online check-in. Check-out time is 11 a.m. As our guest, please feel free to enjoy the water park facilities until closing. Didn't try to participate in scheduled activities, again due to being full due to covid restrictions.Mirroring what another reviewer said. Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). Please note that inflatable toys are not allowed in the water park. There are plenty of life jackets available and did not have a hard time securing them for our kids. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. Our hotel public spaces, accessible rooms, and water park decks are ADA compliant. Points will display on the home page and can be redeemed during booking. Email this Business. Check the Customer Service page for driving directions. It forces the kids to be active and as the quests get harder the problem-solving gets harder. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. Are advanced deposits for reservations required? 20 min if your lucky. The safety standards do not permit cover-ups, loose clothing, or headwear including Hijabs that wrap around the neck on select waterslides and attractions. Yes, its expensive. The place is way overpriced. Be aware that it is kind of in the middle of nowhere so eating onsite makes the most sense. I again contacted customer service via email, no response this time. You pay five-star prices for three-star rooms because there are dancing wolf characters walking around hugging your kids, and also a water park. This way, Great Wolf is ready if it does. Property at a Glance: Great Wolf Lodge Charlotte/Concord. Does the resort have on-site restaurants? Larger items, such as luggage, will need to be kept in your room or vehicle. Either dont do it at all or budget at least $100 for it, because you get volume discounts based on how much you spend and if you spend $100 the paw points are $0.16 each. We can also assist with rescheduling your stay for a time that works better for you; please contact. Based upon the business rules of your bank this may take up to 72 hours or longer to be processed. Cards are authorized for $100 per night at check-in. We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. We received an email on 3/30 that the resort was extending the shut-down until 4/19, and they could "hold" our deposit until 5/18 to "allow" us to reschedule, or we could cancel for a refund. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. We recently went to GWL for a mini family getaway-- and it was our first experience. We went to GWL in March 2020 after covid began, but prior to lock down. You may observe some of their regular drills performed during operation, which provides real-life practice. Most games are $1.20 just to play. Members must complete their profile and set a password to have access to all benefits. Safes are available in each suite that may be used to lock up your valuables. Wireless internet access is available throughout our lodge, which you can access from your room or common areas. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. We would be happy to discuss allergen-free alternatives in advance. Great Wolf Lodge operates as cashless, so there is no ATM on-site. 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